"Free Microsoft e-books" in forum "PC Help".
Free Microsoft e-books
Large collection of Free Microsoft eBooks for you (http://blogs.msdn.com/b/mssmallbiz/archive/2012/07/27/large-collection-of-free-microsoft-ebooks-for-you-including-sharepoint-visual-studio-windows-phone-windows-8-office-365-office-2010-sql-server-2012-azure-and-more.aspx)
** including Windows 7 Power Users Guide & Deploying Windows 7 Essential Guidance
Also see http://blogs.technet.com/b/steve_chen/archive/2012/08/08/3513104.aspx
The topic can be found here:
Dell Technical Support and the recent
Laptop Magazine article
17 Aug 2012 5:00 PM
Laptop Magazine recently called out poor performance from Dell in its blog post on overall technical support for their upcoming annual Tech Support Showdown. That post drew the attention of other sites like TechCrunch and Gizmodoamong others.
As I commented on John Biggs’ TechCrunch post—personally, I’m sorry to see that these things occurred. Improving customer service overall was one of our key goals when we launched Direct2Dell and our broader social media efforts in 2006. It’s a topic I was passionate about then, and still am today. And I’m not alone—many Dell employees work hard to provide great support every day. Clearly, in the case of the Laptop Magazine situation, we fell short of that goal.
The problems Laptop Magazine faced while trying to get basic support simply should not have happened. It is true that our support agents are encouraged to provide details regarding warranty extensions in those situations when customers are near the end of their warranty period or are outside the scope of their hardware limited warranty. They are also encouraged to share information about component upgrades or other peripherals when it makes sense. Regardless, in all cases, our support agents should be focused on resolving customer issues above all else. That was reality 17 years ago when I worked in Technical Support just like it is today.
Regarding the sweepstakes, I verified with our technical support leadership that our support teams do not tolerate the use of daily drawings or other one-time offers as part of the support process. I can also verify that Dell has reiterated that message to our support teams and we are currently investigating this instance. If you are a customer who purchased an extended warranty because of a sweepstakes offer like this and would like a refund, please e-mail us here.
Beyond the sweepstakes, we should have done a better job answering Laptop Magazine’s questions. Each one had answers on support.dell.com and other places. To share those:
One reason why I’m still involved in Dell’s social media efforts six years later is the simple truth that we can always do things better. Over that time, I think Dell’s done a solid job scaling the online support we offer via support.dell.com(something that Laptop Magazine acknowledged in their post) and via the Social Outreach Services (SOS) team. The SOS team supports you via @DellCares and @DellCaresPRO on Twitter, Facebook and elsewhere online. That’s the team I work closest to day to day. On average, that team addresses about 3,000 posts a week in 11 languages overall. It’s that kind of effort that earns reactions like this one from Mike Whitmore pretty regularly.
Still, situations like this are clear reminders that we need to get better—not just in one aspect of customer service, but all of them. That’s what we will strive to do.
Using and understanding SMART hard-drive tools
Self-Monitoring, Analysis and Reporting Technology (SMART) can help save your data from an impending hard-drive failure.
But you need the right software to see and interpret the SMART warnings most hard drives provide. Fortunately, there's free software to help.
SMART warnings, then total drive failure
Barrie Fairley suffered a fate no PC user wants to share.
Other drive failures can be — to one degree or another — predicted. They're age- and wear-related problems that are not random; they develop slowly but inevitably over time.
For example, a drive's head-positioning mechanism will get worn just from normal use, so it can't position the read/write heads as precisely as it could when new. Also, parts of a drive's magnetic coating can wear thin, becoming less reliable at retaining data. Drives can wear out in other ways.
At first, a drive's built-in, error-correcting circuitry should detect and compensate for these wear-related errors — and the drive appears to operate normally. In fact, modern drives have such good error-correcting routines that you might be totally unaware that trouble is brewing.
That's where SMART drive monitoring can help. SMART is built into most drives currently in use. It keeps track of the number, frequency, and types of errors a drive experiences. When the SMART system sees errors approaching a level where error correction can no longer cope (or some other threshold set by the manufacturer), it sends an alarm to any software that's listening.
In Barrie's case, the PC's BIOS was alerted. It noticed that the hard drive's SMART system was predicting imminent drive death and relayed the message to the startup screen.
SMART warnings should be taken seriously — the system rarely produces false alarms. That's because SMART tracks the cumulative number of errors over time.
When a SMART system yells for help, there's real, persistent, and uncorrectabletrouble afoot. The afflicted hard drive is almost surely facing near-term failure. Error-correction routines might keep the drive working for a little while longer, but there's no fixing it.
So when you see a warning along the lines of SMART Status BAD. Backup and Replace, you're on borrowed time. You should immediately stop whatever you're doing and make a full backup of everything on the drive. Replace the drive with a new one, and restore your backups. Don't try to salvage the bad drive — it's junk.
Although virtually all newer drives have SMART baked in, not all PCs automatically relay SMART messages to you. In all too many cases, a drive's SMART system may be sounding the alarm, but no software is listening.
If — unlike Barrie — your PC lacks built-in SMART monitoring (check your OEM specs), or if you'd rather not trust a hidden, built-in subsystem, you can use add-on software that lets you monitor your drive's SMART system — either on demand or all the time. Most of these tools also let you run various diagnostic routines to verify that a hard drive is healthy.
A few minutes with your favorite search engine will turn up dozens of drive-monitoring tools, both free and paid. To get you started, here are a few free examples (see Figures 1–3):
The 'Microsoft Signature' hardware option
John Smith's question alerted me to a hardware side of Microsoft that I (surprisingly) knew nothing about.
But it turns out that Microsoft does sell name-brand systems, set up for what they call the Microsoft Signature Experience.
The Microsoft Store gives specifics, but the gist is this: Basically, MS gets systems from the original manufacturers, strips out the crapware, adds Microsoft Security Essentials, and tunes the system for better performance (though exactly what that "tuning" means, beyond crapware-removal, isn't described in any detail).
That sounds like it could be a time-saver — but at what price?
On the day I visited the site, Microsoft's highlighted offering was a Samsung Series 9 900X4B notebook for $1,099. I then searched other sites to see what they wanted for that model with the same specs. Amazon's price was $1,236 — $137 more; Buy.com and TigerDirect.com had a price tag of $1,313 — $214 more.
I admit I was surprised. The Microsoft store actually had the lowest price. What's more, MS was offering a back-to-school special: a free Xbox included with the purchase of selected systems.
I didn't make a purchase (I'd already bought a new notebook from another source), so I can't comment on Microsoft's sale or delivery process, after-sale service, and so on. And prices do fluctuate, so MS might not always have the best price on the Samsung or other systems.
But on the basis of what I saw, I'll definitely check out the Microsoft Store for future PC purchases. Getting a pre-cleaned, crapware-free system, and quite possibly saving several hundred dollars in the process, certainly makes it worth a look.
Reader offers more help for slow XP shutdowns
John Matenkosky had something to add after reading "Reducing shutdown delays in XP" in the Aug. 9 LangaList Plus.
Microsoft has offered several different Registry-cleaning tools over the years. For example, there was Regclean.exe, a standalone Registry cleaner for Win9x and 2000. That tool was discontinued a decade ago.
But UPHClean lives on — a free download for XP and automated and built into Vista and Win7 (both of which don't need and can't use the standalone version of UPHClean).
Note that UPHClean is not a general-purpose Registry cleaner. Tools like CCleaner (free; site) and jv16PowerTools Lite (free; site) now fill that gap. But for XP users experiencing sign-off errors at shutdown, the free UPHClean might help.
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